Online
Exchanges, Returns, and Warranty Replacements
For online purchases, click on our Return Portal below and enter your order # and shipping postal code to request a return, exchange, or warranty replacement.
Orders placed between 12/4 and 12/25 are eligible for exchange until 1/10. Please note that refunds and store credit are not applicable.
Return and exchange requests can be made within 21 days of the shipment of your order, and warranty replacements are available for all products with manufacturer defects that cannot be attributed to standard wear-and-tear (such as scratched lenses or stains) within two years of purchase.
If you are unable to find your order, email us at shop@illesteva.com.
In-Store
Exchanges, Returns and Warranty Replacements
In-store purchases can be exchanged or returned for store credit within 10 days of purchase by visiting the original store of purchase or by contacting shop@illesteva.com.
To request a warranty replacement, visit the original store of purchase or contact shop@illesteva.com.