Online
Exchanges, Returns, and Warranty Replacements
To request a return, exchange, or warranty replacement for an online order, click on our Return Portal below and enter your order number and email or shipping postal code.
Return and exchange requests can be made within 14 days of delivery. Items must be unused and returned in their original condition and packaging.
Free Returns with Checkout+: Customers who opted into Checkout+ at checkout get free return shipping. For customers who opted out, the cost of the return label will be deducted from the refund or exchange value.
If your item arrived damaged or you received the wrong item, start a return through the portal and upload a photo. Once approved, we'll provide a prepaid return label at no cost.
Not eligible for return: prescription lenses, custom lenses (polarized lenses, tints, or mirrors sent to our lab), sale items, and items not returned in their original condition and packaging.
International Returns: We accept returns from the EU, UK, Australia, Canada, Israel, and Puerto Rico through our Return Portal. For other countries, please email us at shop@illesteva.com.
Warranty Replacements: Available for manufacturer defects that cannot be attributed to normal wear and tear (such as scratched lenses or stains) within two years of purchase.
Package Protection: If you opted into Checkout+ and your order is lost, stolen, or damaged in transit, you can file a claim through our Return Portal within 30 days of delivery.
If you are unable to find your order, email us at shop@illesteva.com.
In-Store
Exchanges, Returns and Warranty Replacements
In-store purchases can be exchanged or returned for store credit within 10 days of purchase by visiting the original store of purchase or by contacting shop@illesteva.com.
To request a warranty replacement, visit the original store of purchase or contact shop@illesteva.com.